Shipping & Returns

SHIPPING

Shipping is usually done within 3 - 5 business days of order receipt. We use our preferred freighting company and guarantee a maximum freight charge of 12% COG ex-gst* for all orders over $200.00. Tasmania and Queensland incurr a 16% of COG charge.

If you prefer, a freighting company of your choice can be used, please advise this when placing your order.

 

RETURNS

We guarantee that the goods sent from our warehouse are in good and sound condition. Transit insurance is the responsibility of the purchaser. Purchasers are required to inspect the goods and report to Mr Gecko any defects relating to the order within 7 days of receipt. Credit request for goods returned to Mr Gecko will only be accepted on prior approval from head office.

Returned goods without product faults are subject to a 20% Handling Fee, outbound and inbound freight cost is to be borne by the purchaser. The goods must be returned in good condition and original packing with the invoice number provided.

 

*Freight guarantee: Conditions do apply to Garden Arches, Gazebos and freight to Tasmania and Queensland. Please check with us for shipping costs on these products.

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