Conditions of Use

TRADING TERMS

Osborne Park showroom is open by appointment only. As we are often on client calls, doing deliveries and attending various trade shows, the office is not always attended. Please call before visiting to ensure someone will be there to meet you.

 

IMPORTANT NOTICES

• Mr Gecko reserves the right to change prices without notice due to fluctuations in exchange rate. Please confirm prices before quoting customers.

• Prices are .NET and subject to appropriate GST tax where applicable.

 

RETURNS/REFUNDS

Mr Gecko guarantees that the goods sent from our warehouse are in good and sound condition. Transit insurance is the responsibility of the purchaser. Purchasers are required to inspect the goods and report to Mr Gecko any defects relating to the order within 7 days of receipt. Credit request for goods returned to Mr Gecko will only be accepted on prior approval from head office.

Returned goods without product faults are subject to a 25% Handling Fee, outbound and inbound freight costs are to be borne by the purchaser. The goods must be in good condition and original packaging with the invoice number provided.

 

ORDERING PROCEDURE

We Recommend that you use our online ordering system. Our online catalogue is updated daily with new arrivals and also monthly specials, please register for access to our pricing and ordering facility.

Delivery will be arranged by Mr Gecko, or you may arrange your own courier. Please notify us of your opening hours/days to avoid second delivery charges.

We accept payment by cheque, money order, credit card or direct deposit. No Cash payments are accepted.

Placement of an order with Mr Gecko confirms acceptance of the company’s policies and trading terms in regards to ordering, payment and returns.

 

TERMS OF PAYMENT

On receipt of goods. Credit terms are available to approved customers.

 

FREIGHT GUARANTEE

Shipping is usually done within 3 - 5 business hours of order receipt. We use our preferred freighting company and guarantee a maximum freight charge of 12% COG ex-gst for all orders over $200.00. Tasmania and Queensland incurr a 16% of COG charge. Some conditions apply to Garden Arches, Gazebo's and Tree Surrounds. Please check with us for shipping costs on these products.

If you prefer, a freighting company of your choice can be used, please advise this when placing your order.

Unfortunately we cannot offer both price matching and freight guarentee together. However, we will work with you if you decide to price match to find your cheapest option.

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